Frequently Asked Questions

Press Releases Press Release- Indashio and She Beads Chicago Fashion Show Press Release - American Music Awards Press Release - MusiCares Event Press Release - Randy Jackson Celebrity Sightings Are those she beads® I see on Randy Jackson? Are those she beads® I see on Johnny Depp? eBay Are items sold on eBay authentic She Beads? Sizing What is the size difference between a ''Large'' bead and a''Small'' bead? Do your products come in different sizes? If the item I purchased does not fit, what should I do? Product Will the item I order look identical to the picture on the website? Can I buy individual beads? What are the earrings made of? How durable are She Beads? How are She Beads made? If I am unhappy with my purchase can I return it? How can I tell an authentic She Beads item from a knock-off? Can I buy my She Beads® from www.shebeads.com? How to Care for your She Beads Clay Beads Sterling Rhinestones French Clip Earrings Elastic Resizing Shipping How much is shipping and handling? How long does it take to get my She Beads®? How do I ship outside the United States or Canada? Our product lines and charity partners What are the products shown in the ''One of a Kind'' section? What are Couture Items? Where do The Charity Bead CollectionTM donations go? Can you make a bead to represent my charity? Other How can I purchase a gift certificate? Where can I find She Beads® events happening near me? Do you have a catalog? How do I join the mailing list? Selling She Beads How do I become a Sales Diva? How can I sell She Beads® in my retail store?

Q	Will the item I order look identical to the picture on the website?
A	In our studios, we work with thousands of individual clay designs to create She Beads® color schemes and patterns. The picture is merely representative of the She Beads item you will receive. Because most of our pieces are one-of-a-kind, it is impossible to duplicate the exact piece shown.
Back to Top
Q	Clay Beads
A	The clay beads are strong and durable and should resist breakage. If your beads start to get dirty, try scratching them with your fingernail or scrubbing them with a toothbrush and mild soap. Newsprint or dark clothing may stain lighter colored beads.
Back to Top
Q	What is the size difference between a ''Large'' bead and a''Small'' bead?
A	A "Large" bead has a 13mm diameter which is about the size of a gumball. The diameter of the "Small" bead is approximately 8mm which is about the size of a pea.
Back to Top
Q	How much is shipping and handling?
A	US Postal Service Priority Mail is $7.00 per order. FedEx Overnight is $30.00 per order.
Back to Top
Q	What are the products shown in the ''One of a Kind'' section?
A	The ''One of a Kind'' items are unique pieces that you will not otherwise find on our website. These may be necklaces or bracelets that we believe are especially beautiful but do not fall within our standard product descriptions. They may be new items such as rope necklaces or scarves. Or they may even be specialty items that we have created such as buttons or peppermills. Each item is photographed so that you can be confident that you are purchasing exactly what you see. Since each item is ''One of a Kind'', once it is sold, the picture will be removed and another item will be shown.
Back to Top
Q	How can I purchase a gift certificate?
A	Please call us at 888-920-1923.
Back to Top
Q	How do I become a Sales Diva?
A	Please click here for details about the new Diva Affiliate program.
Back to Top
Q	Are those she beads® I see on Randy Jackson?
A	Yes! Randy Jackson of American Idol has been wearing his HE beads™ bracelets regularly! And, he is not the only one... Paula and Syesha have been spotted wearing she beads® on and off screen!
Back to Top
Q	Press Release- Indashio and She Beads Chicago Fashion Show
A	She Beads tapped as exclusive jewelry provider for Vh-1 'Glam God' winner, INDASHIO for Chicago presentation of his Spring 2010 "JET SET" Collection Please open the attached for more details... Indashio Press Release
Back to Top
Q	Are those she beads® I see on Johnny Depp?
A	Yes! Johnny Depp has been wearing his HE beads™ bracelets! While filming Public Enemies, Depp purchased his HE beads™ bracelets at Thre3 Boutique, and loved them!
Back to Top
Q	Press Release - American Music Awards
A	She Beads Chosen as Jewelry Item for 2007 American Music Awards Please open the attached for more details... AMA Press Release
Back to Top
Q	How can I sell She Beads® in my retail store?
A	Please click here for details about the Retail program.
Back to Top
Q	Are items sold on eBay authentic She Beads?
A	Approved vendors (both Diva and Retail accounts) are not permitted to resell product on eBay.  As such, She Beads will not guarantee or repair any items that have been purchased from eBay.  Please be wary of purchasing She Beads on eBay.
Back to Top
Q	Where can I find She Beads® events happening near me?
A	Please refer to the Events for upcoming events in your area. If you live close to a state border, make sure to check the events for the other state as well.
Back to Top
Q	What are Couture Items?
A	These exclusive items are handcrafted by Sandy. Since Sandy’s time at the bead table is very limited these days, Couture items are especially sought after by She Beads® collectors. Each Couture item is individually photographed and will display a description with the size, price and colors. Each item made by Sandy will display 2 signature ''SB'' trademarks next to the knot. Due to the specialty of these items, size adjustments and matching pieces cannot be made. Once a Couture item is sold, there will never be another one like it.
Back to Top
Q	How long does it take to get my She Beads®?
A	Please allow 2 business days to process your order. If you have selected US Postal Service for your shipment, please allow 2 business days to process your order. We will then ship your product via Priority Mail which takes an additional 2-3 business days to arrive. If you have selected Fed Ex overnight and your order is placed before 12pm Central Time on a regular business day, your order will arrive the following business day. Orders received after 12 Noon Central Time will be processed and shipped the following business day.
Back to Top
Q	Do your products come in different sizes?
A	Yes. Please refer to the ''Size, Color, Pattern'' link located in the top right corner on any of the shopping pages. Please note that these are the sizes of the bracelets, necklaces, anklets and watches. If you have a 6'' wrist you may wish to order a small (6.5'') or medium (7'') bracelet depending on how loose or snug you prefer to wear your jewelry. All pieces are strung with elastic so you can expect some give.
Back to Top
Q	Sterling
A	Polish and shine sterling spacers with a polishing cloth. If dirt has collected in the sterling, apply sterling polish to a toothbrush and scrub the spacers.
Back to Top
Q	Can I buy individual beads?
A	Yes! We have recently started to sell individual beads. SOLO beads and Square beads
Back to Top
Q	What are the earrings made of?
A	The earring posts and French clips are made from sterling silver.
Back to Top
Q	Rhinestones
A	If your rhinestones have lost their sparkle, your She Beads may be restrung with new rhinestones for a $20 fee. Please limit the exposure of rhinestones to water.
Back to Top
Q	If the item I purchased does not fit, what should I do?
A	Send the item back with instructions on how many beads to add/remove as well as $7.00 for return postage.  Any beads removed will not be returned.  Please mail your resize to: 821 Ridge Rd., Wilmette, IL 60091 and allow up to 2 weeks for your item to be returned.
Back to Top
Q	How do I ship outside the United States or Canada?
A	For all international orders please call us at 888-920-1923 or send an email to customerservice@SBstore.com and we will be happy to accommodate your request.
Back to Top
Q	Where do The Charity Bead CollectionTM donations go?
A	Please refer to the Charity Partners to learn more about our charity partners as well as the percentage that will be donated for your purchase.
Back to Top
Q	Do you have a catalog?
A	At this time, we do not have a catalog but plan to introduce one in the coming months. Please check back at a later date.
Back to Top
Q	Press Release - MusiCares Event
A	She Beads Chosen as Jewelry Item for 2008 MusicCares event honoring Aretha Franklin Please open the attached for more details... MusiCares Press Release
Back to Top
Q	Press Release - Randy Jackson
A	Is Amerian Idol's Randy Jackson wearing HE beads? Please open the attached for more details... Randy Jackson Press Release
Back to Top
Q	How do I join the mailing list?
A	Please click on Join our Mailing List. Once you are signed up, you will receive an email approximately once or twice a month announcing new products or special seasonal features.
Back to Top
Q	Can you make a bead to represent my charity?
A	Due to the amount of time required to manage each of our charity lines, we are limited to one new charity partner each year. This year we have launched the Red Dress Beads to represent the ''Go Red For Women'' campaign for the American Heart Association. We keep an on-going list of possible future charity partners so please feel free to email us at customerservice@SBstore.com with the information about your charity as well as the symbol we could use for the bead.
Back to Top
Q	French Clip Earrings
A	We use sterling earrings which may be polished using a sterling cloth. The clips are quite delicate so please be gentle when opening them.
Back to Top
Q	How durable are She Beads?
A	Our handmade beads are extremely durable because they are created from polymer clay. Polymer clay is not earthen clay; rather, it is a form of PVC (polyvinyl chloride) plastic. The clay hardens by baking at temperatures around 250 degrees. Once our beads are properly baked, they will not break or fade. If you choose an item with spacers, you may find that the sterling silver or rhinestones will tarnish over time.
Back to Top
Q	How are She Beads made?
A	To the surprise of most, there is no painting involved with our beads. Our beads are made entirely of clay and involve many labor-intensive steps. Please see How She Beads Are Made for details of the caneworking and beadmaking process.
Back to Top
Q	Elastic
A	If your She Beads have become stretched, they can be restrung for a $11 fee which includes return shipping. Please send your restrings to: She Beads, 821 Ridge Rd., Wilmette, Illinois, 60091. Allow up to 3 weeks for your items to be returned.
Back to Top
Q	Resizing
A	We will be happy to resize any new bracelet, watch or necklace under 20'' free of charge, however, please include $7.00 for return shipping. Please call us at 888-920-1923 for resize pricing on necklaces over 20''. Please send your repairs to: She Beads, 821 Ridge Rd., Wilmette, Illinois, 60091. Allow up to 3 weeks for your items to be returned.
Back to Top
Q	If I am unhappy with my purchase can I return it?
A	Of course. Any item purchased from our website may be returned for an exchange or credit within 4 weeks of the purchase date. Please include a copy of the invoice with your return.
Back to Top
Q	How can I tell an authentic She Beads item from a knock-off?
A	Always look for our signature ''SB'' trademarked bead next to the knot. You will find our ''SB'' trademark on all bracelets, necklaces, watches, anklets, key chains and pendants.
Back to Top
Q	Can I buy my She Beads® from www.shebeads.com?
A	No, www.shebeads.com has no affiliation with She Beads® and does not sell authentic She Beads items.  The only approved website for She Beads jewelry is www.sbstore.com.
Back to Top